Never lose a job to a missed call again.
When you're on a job and can't pick up, FirstRing texts the caller back within a minute, finds out what they need and books the appointment on your calendar.
Most callers won't leave a voicemail.
If nobody answers, they call the next company on the list. For a service business, every missed call can be a lost job.
You're on a job
Your hands are full on a ladder, under a sink or in a crawl space. By the time you call back, the customer has booked someone else.
It's after hours
Leaks, outages and breakdowns don't wait for business hours. Those callers usually book whoever answers first.
It's your busy season
When demand spikes, the phones ring all at once. Your office can't answer every line, and those are your best leads.
How it works
Your phone number stays the same, and calls you answer work exactly like they do today.
- 1
A call goes unanswered
If no one picks up, FirstRing steps in automatically.
- 2
The caller gets a text
Within a minute, they get a friendly text from your company asking how you can help.
- 3
The job gets booked
It asks what they need, offers your open times and puts the appointment on your calendar. Urgent calls go straight to your phone.
Built for businesses that live on the phone
If a missed call means a missed job, FirstRing fits. We set the questions and messages up for your trade.
HVAC
No-heat and no-cooling calls, tune-ups and replacement quotes.
See how it works for HVAC →Plumbing
Leaks, clogs, water heaters and emergency calls.
Electrical
Outages, panel upgrades, EV chargers and new installs.
Roofing and more
Storm damage, estimates and other service calls that can't wait.
Start with a 30-day pilot
We set it up on your current number, write the messages with you and track every call. After 30 days you'll see exactly how many jobs it brought in.
- Set up in a few days. No new phone number or equipment, and nothing new for your team to learn.
- Messages in your words. You approve every text before it goes live.
- You decide what's urgent. Choose which calls go straight to your phone.
- A weekly report. Calls caught, jobs booked and conversations to review.
- Local and personal. Based in Shelton, CT. You work directly with the person who set it up.
Common questions
Does this replace my office staff?
No. It only steps in when a call isn't answered: during busy stretches, after hours and on weekends. Your team still takes every call they pick up.
Do I need a new phone number?
No. Customers keep calling your current number. Calls nobody answers are forwarded to FirstRing, which texts back from a local number under your company name.
Will customers know it's automated?
Yes. The first text says it's your company's assistant. Most callers simply want a quick answer and a time slot.
What about emergencies?
You set the rules. Any keyword you choose, like a leak, a gas smell or no power, can alert you or your on-call technician right away.
Does it work with my scheduling software?
It books into a shared calendar and notifies you of every appointment. If you use field-service software, we'll go over connecting it on the demo.
See it in action
On a quick 15-minute call, we'll show you the text-back working live and tell you honestly whether it makes sense for your business.
Prefer email? eduardo@firstringct.com